Primary Role is to onboard franchisee.

• Ensure handling of social media complaints, disputes, complaints and requests raised by the customers. Ensure coordination with internal teams and clients for effective and timely closures.
• Liaise with relevant stakeholders and cross functions to deal with client requests and troubleshoot problems.
• Define Escalation Management matrix and adhere to the same. Conduct daily/weekly/monthly review with Key Customers and internal stakeholders on defined parameters and related developments and enhancements.
• Conduct trend analysis on defined parameters and highlight the analysis to the senior management.